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Questions & Answers
FAQ
Why is it so low to extract?
The powder is too fine, needs to be coarser.
Why is there no crema?
The powder is too coarse and needs to be finer.
Why is there no response when pressing the descaling button?
Hold 3 seconds to enter descaling mode.
Why is the temperature of the coffee a little low?
The temperature for extraction can be customized.
Where is there no response when pressing the steam button?
Steam is a status indicator. The steam knob should be turned on when it is lit.
Why is there no response when pressing buttons?
Preheat should be completed with the screen showing the currently set temperature and the steam light lit to begin the coffee-making process.
Where does the steam light remain unlit after turning on the machine?
Turn off the steam lever.
Why does the descaling light keep flashing?
It's the indication for descaling. Please refer to the manual instructions to perform the descaling process.
